Naturally, support questions and emails are answered in the order in which they are received. However, when you purchase our Priority Support, your emails will be prioritized and moved up the queue. That’s NOT all though!
Here’s what you will get when you purchase our Priority Support:
- Your questions and emails will be answered within 24 hours of them being received by us.
- You will receive response from us even during weekends and public holidays.
- Instant messaging support via Skype including screen sharing if needed.
Additionally, you are advised to purchase Priority Support if:
- Your issue requires high technical skill to solve.
- Your issue requires custom coding (of at least 20 lines of codes or more).
- Priority Support is valid to get support for all the premium plugins/add-ons sold on our website.
- If you are purchasing Priority Support on its own, please use the same user account as the one you used when you purchased our premium plugins/add-ons.
- When contacting us for the first time for support, please use the same email address that you used when you registered on our website for faster verification.
No doubt that everyone wants their questions to be answered quickly, and everyone wants their issues to be solved as soon as possible. With our Priority Support, we will answer your questions and solve your issues as quickly as we can!